Frequently Asked Questions
Everything you need to know about finding a room, applying and living with Cozy Place.
Booking & Applications
What is the minimum stay?
Most Cozy Place rooms have a minimum stay of 2 months, although the minimum period may vary depending on the room or property.
Please check the individual room listing or contact our team before applying to confirm the minimum stay for the room you are interested in.
Please check the individual room listing or contact our team before applying to confirm the minimum stay for the room you are interested in.
How do I apply for a room?
Find the room you are interested in and contact our team.
You can normally inspect the property in person or, when available, view a video tour. If you would like to proceed, we will send you an online application form.
Once we receive your completed application and supporting documents, our team will review it and contact you with the outcome or request any additional information if required.
You can normally inspect the property in person or, when available, view a video tour. If you would like to proceed, we will send you an online application form.
Once we receive your completed application and supporting documents, our team will review it and contact you with the outcome or request any additional information if required.
How long does it take to process an application?
We aim to process applications as quickly as possible.
Processing time depends on whether all required information has been provided, the number of applications received and the circumstances of the room. In some cases, the process may take up to 7 days.
Providing all requested documents correctly when you apply will help avoid delays.
Processing time depends on whether all required information has been provided, the number of applications received and the circumstances of the room. In some cases, the process may take up to 7 days.
Providing all requested documents correctly when you apply will help avoid delays.
Does submitting an application reserve the room?
No.
Submitting an application does not guarantee or reserve a room.
Your booking is confirmed only after your application has been approved, the accommodation agreement has been completed and signed, and the required 2 weeks' rent in advance has been paid.
Submitting an application does not guarantee or reserve a room.
Your booking is confirmed only after your application has been approved, the accommodation agreement has been completed and signed, and the required 2 weeks' rent in advance has been paid.
Can I apply before arriving in Australia?
Yes.
Many of our residents arrange their accommodation before arriving in Australia. The application process can be completed remotely, and video tours may be available for applicants who cannot attend an inspection in person.
Many of our residents arrange their accommodation before arriving in Australia. The application process can be completed remotely, and video tours may be available for applicants who cannot attend an inspection in person.
Can I inspect the room before applying?
Yes.
Where possible, we offer in-person inspections so you can see the room and property before applying.
If you cannot attend an inspection, please ask our team whether a video tour is available.
Where possible, we offer in-person inspections so you can see the room and property before applying.
If you cannot attend an inspection, please ask our team whether a video tour is available.
Rent, Bond & Payments
Do I have to pay a fee to apply?
No.
Cozy Place does not charge a fee to submit an application, attend an inspection or have your application processed.
Cozy Place does not charge a fee to submit an application, attend an inspection or have your application processed.
What do I need to pay to confirm my booking?
Once your application has been approved, you will need to complete and sign your accommodation agreement and pay 2 weeks' rent in advance to confirm your booking.
The 2 weeks' rent in advance is not an additional fee. It becomes your first 2 weeks of rent from the starting date of your accommodation agreement.
The 2 weeks' rent in advance is not an additional fee. It becomes your first 2 weeks of rent from the starting date of your accommodation agreement.
What is the rental bond?
A rental bond is a separate payment held as financial security during your stay.
It is separate from your rent and from the 2 weeks' rent paid in advance.
The bond amount for your room will be shown in the room listing and/or your accommodation agreement.
It is separate from your rent and from the 2 weeks' rent paid in advance.
The bond amount for your room will be shown in the room listing and/or your accommodation agreement.
When do I need to pay the bond?
Your bond must be received in our account no later than 1 day before your scheduled check-in date.
We strongly recommend paying the bond earlier.
Bank transfers, particularly international transfers, can take several business days to arrive and may take up to 5 business days. Sending a payment confirmation is not sufficient if the funds have not yet reached our account.
To avoid delays to your check-in, please allow enough time for the payment to clear.
We strongly recommend paying the bond earlier.
Bank transfers, particularly international transfers, can take several business days to arrive and may take up to 5 business days. Sending a payment confirmation is not sufficient if the funds have not yet reached our account.
To avoid delays to your check-in, please allow enough time for the payment to clear.
How can I pay?
Bank transfer is available for residents in Australia and applicants overseas. The payment details and instructions will be provided with your accommodation documents.
Other payment methods may also be available. If a payment method involves a transaction or processing fee, we will tell you before you make the payment.
Other payment methods may also be available. If a payment method involves a transaction or processing fee, we will tell you before you make the payment.
Are bills included in the weekly rent?
Yes.
Your weekly rent includes Wi-Fi, electricity, water and gas, where those services are supplied to the property by Cozy Place.
Utilities are included subject to fair-use limits. These limits are designed to cover normal household usage while protecting residents from unusually high consumption.
The applicable fair-use conditions are explained in your accommodation agreement. If utility consumption exceeds the applicable allowance, additional charges may apply in accordance with your agreement.
There are no separate utility connection fees for normal usage.
Your weekly rent includes Wi-Fi, electricity, water and gas, where those services are supplied to the property by Cozy Place.
Utilities are included subject to fair-use limits. These limits are designed to cover normal household usage while protecting residents from unusually high consumption.
The applicable fair-use conditions are explained in your accommodation agreement. If utility consumption exceeds the applicable allowance, additional charges may apply in accordance with your agreement.
There are no separate utility connection fees for normal usage.
Is there an additional fee for short-term stays?
Yes.
For stays that are shorter than the standard minimum period applicable to the room, an additional $15 per person, per week may apply.
If this fee applies to your booking, our team will confirm it with you before you sign your accommodation agreement or make any payment.
For stays that are shorter than the standard minimum period applicable to the room, an additional $15 per person, per week may apply.
If this fee applies to your booking, our team will confirm it with you before you sign your accommodation agreement or make any payment.
Are there any other costs I should know about?
There is no fee to apply for a room or attend an inspection.
Before you commit to a room, we will provide information about the weekly rent, bond and any other applicable costs.
Some optional or exceptional costs may apply during a tenancy — for example, replacement of lost security keys, paid parking where applicable, or charges arising from utility usage above the agreed fair-use limits.
Before you commit to a room, we will provide information about the weekly rent, bond and any other applicable costs.
Some optional or exceptional costs may apply during a tenancy — for example, replacement of lost security keys, paid parking where applicable, or charges arising from utility usage above the agreed fair-use limits.
The Property
Are the rooms furnished?
Yes.
Our rooms are furnished and designed so you can move in without needing to purchase the main bedroom furniture.
Furniture and inclusions vary between properties, so please check the photos and description of the individual room for exact details.
Our rooms are furnished and designed so you can move in without needing to purchase the main bedroom furniture.
Furniture and inclusions vary between properties, so please check the photos and description of the individual room for exact details.
Do the properties have Wi-Fi?
Yes.
Wi-Fi is provided at our properties and is included in the weekly rent. Internet speed and performance may vary depending on the property, network conditions and the number of users.
Wi-Fi is provided at our properties and is included in the weekly rent. Internet speed and performance may vary depending on the property, network conditions and the number of users.
Is parking available?
Parking depends on the individual property.
Some properties have car or motorcycle parking, while others have limited or no parking available. Some parking spaces may also involve an additional cost.
If you require parking, please confirm availability with our team before booking your room.
Some properties have car or motorcycle parking, while others have limited or no parking available. Some parking spaces may also involve an additional cost.
If you require parking, please confirm availability with our team before booking your room.
Moving In
What happens on check-in day?
A Cozy Place representative will assist you with your check-in and access to the property.
You will receive the relevant information about your room, keys or access devices, property rules and other important information about living at the property.
You will also complete the required condition reporting process for your room.
You will receive the relevant information about your room, keys or access devices, property rules and other important information about living at the property.
You will also complete the required condition reporting process for your room.
What is an Entry Condition Report?
The Entry Condition Report records the condition of your room at the beginning of your stay.
It is important to review it carefully and record any existing marks, damage or other issues. Photos can also help document the condition of the room.
This protects both you and Cozy Place by providing a clear record of the property's condition when you moved in.
It is important to review it carefully and record any existing marks, damage or other issues. Photos can also help document the condition of the room.
This protects both you and Cozy Place by providing a clear record of the property's condition when you moved in.
Living With Cozy Place
Does Cozy Place carry out routine inspections?
Yes.
We normally carry out routine inspections approximately once per month to check the general condition of the property, identify maintenance issues and make sure the accommodation is being reasonably cared for.
For general inspections of residents' rooms, we provide the required written notice before entry.
An inspection is not about expecting the property to look unused. We understand that it is your home. We are checking that the property is reasonably clean, well maintained and free from damage or issues requiring attention.
We normally carry out routine inspections approximately once per month to check the general condition of the property, identify maintenance issues and make sure the accommodation is being reasonably cared for.
For general inspections of residents' rooms, we provide the required written notice before entry.
An inspection is not about expecting the property to look unused. We understand that it is your home. We are checking that the property is reasonably clean, well maintained and free from damage or issues requiring attention.
How much notice will I receive before an inspection?
For a general inspection of a resident's room in rooming accommodation, at least 48 hours' notice is provided in accordance with Queensland rooming accommodation requirements.
What should I do if something needs maintenance?
Please report maintenance problems as soon as you notice them through our Tenant Support system.
For non-urgent repairs, submit the issue with as much information as possible and include photos or videos where helpful.
For an emergency or urgent repair, follow the emergency contact instructions provided in your Tenant Booklet or tenancy information.
Reporting problems quickly can prevent small issues from becoming more serious.
For non-urgent repairs, submit the issue with as much information as possible and include photos or videos where helpful.
For an emergency or urgent repair, follow the emergency contact instructions provided in your Tenant Booklet or tenancy information.
Reporting problems quickly can prevent small issues from becoming more serious.
Can I have pets?
Pets are generally not permitted in our shared accommodation properties.
This is because residents share common areas and we need to consider property requirements, other residents, allergies and the suitability of the accommodation.
If you have an assistance animal or circumstances that may be covered by applicable law, please contact our team.
This is because residents share common areas and we need to consider property requirements, other residents, allergies and the suitability of the accommodation.
If you have an assistance animal or circumstances that may be covered by applicable law, please contact our team.
Can I have guests?
Yes, residents may have guests, but please remember that you are living in shared accommodation.
Guests should generally visit between 8:00 am and 10:00 pm and must respect the other residents, the property and the house rules.
You are responsible for the behaviour of your guests while they are at the property.
Guests are not permitted to move into or live at the property unless they have been approved by Cozy Place.
Guests should generally visit between 8:00 am and 10:00 pm and must respect the other residents, the property and the house rules.
You are responsible for the behaviour of your guests while they are at the property.
Guests are not permitted to move into or live at the property unless they have been approved by Cozy Place.
What happens if I lose my keys or access device?
Contact Cozy Place as soon as possible.
Many of our properties use restricted or building security keys that cannot simply be copied at a normal key-cutting shop.
The cost of replacement depends on the type of key, access card or building system. Where a replacement cost applies, we will advise you of the amount before arranging the replacement.
Many of our properties use restricted or building security keys that cannot simply be copied at a normal key-cutting shop.
The cost of replacement depends on the type of key, access card or building system. Where a replacement cost applies, we will advise you of the amount before arranging the replacement.
Ending Your Stay
What happens when my agreement is approaching its end date?
Before the end of your agreement, Cozy Place may contact you about your intentions and, where available, whether you would like to renew or extend your stay.
If you do not intend to continue, you must provide any notice required under your agreement and Queensland tenancy requirements.
Please contact our team if you are unsure about the process that applies to your agreement.
If you do not intend to continue, you must provide any notice required under your agreement and Queensland tenancy requirements.
Please contact our team if you are unsure about the process that applies to your agreement.
What if I want to leave before the end of my fixed-term agreement?
A fixed-term accommodation agreement is a legally binding agreement, so moving out does not automatically end your responsibility under the agreement.
If you need to leave early, please contact Cozy Place before making arrangements to move out.
Depending on your circumstances, there are two possible pathways.
Ending the agreement under the applicable Queensland tenancy process
Depending on the reason for leaving and your circumstances, different requirements under Queensland's rooming accommodation laws may apply. This can include notice requirements, an agreement between you and Cozy Place, or other processes available through the Residential Tenancies Authority (RTA).
If you are unsure of your legal options, you can also obtain information directly from the RTA.
Cozy Place replacement resident option
Cozy Place also offers a practical option to help residents who want to leave a fixed-term agreement early.
You can provide us with the contact details of at least 3 genuine prospective residents who are interested in renting your room.
The prospective residents must complete the normal application process and meet the requirements for the room. Providing three contacts does not by itself end your agreement or guarantee that an applicant will be approved.
If a suitable replacement resident is approved, completes the booking process and takes over the room, your responsibility to pay rent will end when the replacement resident's tenancy begins.
Under this option, Cozy Place does not charge an additional break-lease or replacement administration fee. You remain responsible for the rent until the replacement resident's tenancy starts.
Our team can provide information about the process and what is required when you contact us.
If you need to leave early, please contact Cozy Place before making arrangements to move out.
Depending on your circumstances, there are two possible pathways.
Ending the agreement under the applicable Queensland tenancy process
Depending on the reason for leaving and your circumstances, different requirements under Queensland's rooming accommodation laws may apply. This can include notice requirements, an agreement between you and Cozy Place, or other processes available through the Residential Tenancies Authority (RTA).
If you are unsure of your legal options, you can also obtain information directly from the RTA.
Cozy Place replacement resident option
Cozy Place also offers a practical option to help residents who want to leave a fixed-term agreement early.
You can provide us with the contact details of at least 3 genuine prospective residents who are interested in renting your room.
The prospective residents must complete the normal application process and meet the requirements for the room. Providing three contacts does not by itself end your agreement or guarantee that an applicant will be approved.
If a suitable replacement resident is approved, completes the booking process and takes over the room, your responsibility to pay rent will end when the replacement resident's tenancy begins.
Under this option, Cozy Place does not charge an additional break-lease or replacement administration fee. You remain responsible for the rent until the replacement resident's tenancy starts.
Our team can provide information about the process and what is required when you contact us.
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