What is the minimum stay?
Most Cozy Place rooms have a minimum stay of 2 months, although the minimum period may vary depending on the room or property.
Please check the individual room listing or contact our team before applying to confirm the minimum stay for the room you are interested in.
How do I apply for a room?
Find the room you are interested in and contact our team.
You can normally inspect the property in person or, when available, view a video tour. If you would like to proceed, we will send you an online application form.
Once we receive your completed application and supporting documents, our team will review it and contact you with the outcome or request any additional information if required.
Can I apply before arriving in Australia?
Yes.
Many of our residents arrange their accommodation before arriving in Australia. The application process can be completed remotely, and video tours may be available for applicants who cannot attend an inspection in person.
How long does it take to process an application?
We aim to process applications as quickly as possible.
Processing time depends on whether all required information has been provided, the number of applications received and the circumstances of the room. In some cases, the process may take up to 7 days.
Providing all requested documents correctly when you apply will help avoid delays.
What do I need to pay to confirm my booking?
Once your application has been approved, you will need to complete and sign your accommodation agreement and pay 2 weeks' rent in advance to confirm your booking.
The 2 weeks' rent in advance is not an additional fee. It becomes your first 2 weeks of rent from the starting date of your accommodation agreement.
Are bills included in the weekly rent?
Yes.
Your weekly rent includes Wi-Fi, electricity, water and gas, where those services are supplied to the property by Cozy Place.
Utilities are included subject to fair-use limits. These limits are designed to cover normal household usage while protecting residents from unusually high consumption.
The applicable fair-use conditions are explained in your accommodation agreement. If utility consumption exceeds the applicable allowance, additional charges may apply in accordance with your agreement.
There are no separate utility connection fees for normal usage.
How can I pay?
Bank transfer is available for residents in Australia and applicants overseas. The payment details and instructions will be provided with your accommodation documents.
Other payment methods may also be available. If a payment method involves a transaction or processing fee, we will tell you before you make the payment.
Do the properties have Wi-Fi?
Yes.
Wi-Fi is provided at our properties and is included in the weekly rent. Internet speed and performance may vary depending on the property, network conditions and the number of users.
What happens on check-in day?
A Cozy Place representative will assist you with your check-in and access to the property.
You will receive the relevant information about your room, keys or access devices, property rules and other important information about living at the property.
You will also complete the required condition reporting process for your room.
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