When you find your desired room, please contact us. We have several contact options, such as WhatsApp, Facebook Messenger, Phone and Email. We will send you the contract to be filled and signed. Additionally, we require two (2) weeks of rent in advance to book the room/bed for you. When you send the contract and the receipt of payment, the room/bed will be booked for you.
Please note that, even you paying 2 weeks of rent in advance, this 2 weeks will only start to be accounted for from the starting date of your tenancy. This mean, when you move in, you have already paid for 2 weeks of rent.
It varies between properties. Please contact us requesting the information about your chosen room.
A rental bond is money paid by the tenant at the start of a tenancy agreement. It is used as financial protection for the lessor in case the tenant breaches the terms of the agreement. A bond is sometimes referred to by other names such as a security deposit, linen deposit, key (or security card) deposit or pet bond. However, if it is money paid as protection over the property and its inclusions that is not rent – then it is a rental bond. It is paid in addition to rent or rent in advance.
Please check the advertisement of the room you are interested in. The amount required will be described there.
The bond can be paid on the day you moving in or before.
We accept different forms of payment.
- For people that are in Australia:
- The most desirable way is bank transfer or deposit in account using an ATM. The bank details are on the contract.
- For people that are overseas:
- Bank transfer is also available using the account details on the first page of the contract.
- We also accept credit cards. We use Stripe to charge via credit card. Some fees may be applied.
- The most desirable way is using PayPal. It is fast and secure. However, a 5% fee charged by PayPal will be added to your payment.
One of our customers assistants will be at the property to welcome you. You will received a set of keys, the entry condition report and an information booklet. Our customer assistant will give you information about the property, near by shops and public transport.
This document reports the condition of your rental property before moving in. This is the most important document to avoid unexpected cost when vacating the property.
By paying attention to detail and filling out the report properly, you can ensure the end of your tenancy will be easily managed.
The agent will provide you with a hard-copy of the document prior to your tenancy. You can complete and either scan and email or deliver it to our office.
We do monthly inspections to make sure everything is running smoothly.
We have an open communication channel with our tenants. Always prompt to help.
YES. The property will be inspected approximately every month. Information relating to the inspection and notice of entry will be sent out a minimum of 2 days prior to your email addresses.
On the day, we will be inspecting the premises to ensure the property is being well maintained and cleaned and to identify any repairs or maintenance that need to be addressed.
If it is an emergency repaid (described on page 5 of your Tenant Booklet), please contact us immediately on the emergency number provide on the page 4 of your Tenant Booklet.
If it is not an emergency repair, please send us an email and we will arrange the problem to be solved as soon as possible.
Unfortunately, as shared accommodation, we do not allow pets.
It helps to prevent undesirable smells and sickness, such as allergies, from the other tenants.
Yes, of course. It is your home. However, as a shared accommodation, we ask you to limit the access of guests to between 8am and 10pm. You are responsible for your guests inside the premises at all time.
NO. Some of our properties do not have excess charges at all.
However, the properties that have excess charges have enough electricity, gas and hot water provided to be use comfortably. All tenants are responsible for all consumption excess charges for the property. Electricity, gas and hot water excess charges will be invoiced to you accordingly.
To avoid any excess charges, please ensure that lights, fans and other electric devices are turned off when is not needed. Avoid long showers and the use of hot water on sinks unnecessarily. The main causes of excess charges are air-conditioner, clothes dryers and long showers. Please use them with moderation.
You can find ways to save energy on www.energyaustralia.com.au/blog/better-energy/how-save-energy-your-home
Most of our properties are equipped with security keys. This means that they can not be copy unless by the authorised locksmith. It add extra security, but it also come at an expense. Those keys can cost up to $75 per key, depending on the building. So, please make sure you can not find them before ask for a new set.
We are providing key rings with the contact details of the company. We hope if someone find your lost key, they contact us saving you of any extra costs.
The costs of a new set of key will be invoice to you before we request the new set. You are required to return your key on the end of the tenancy.
You can move out at any time. You just need to find someone to replace you. Cozy Place understands that life is full of changes. We are happy to help and provide the flexibility that you need.
Cozy Place will provide support to you to find someone on the time frame you want. Normally takes about 2 weeks to find someone to take over you place.